Customer Service

Our Client Response Team works directly for you, to keep you healthy and informed. If you have questions, we strive to provide answers, or – even better – results.

Available Monday through Friday 7:30 a.m. until 7:00 p.m., and 7:00 a.m until 3:30 p.m. on Saturday, Sunday and holidays. If calling after hours, an alternative member of our laboratory staff will assist you.

Client Response Team

Please contact the Client Response Team at (757) 889-5141 for questions regarding test results, adding on tests to specimens already received, tests in progress, specimen requirements/handling, information on tests on listed in directory and billing.
For faster service when calling Client Services, please have your client code, patient and testing information available.

To schedule a courier specimen pickup please call                                       (757) 889-4741 or (757) 889-4213

To order supplies, please fax your order form to (757) 889-5993       Please allow 3 working days for delivery

Laboratory Director

Laboratory Director
Rusty Williams – (757) 398-2454

Computer Support
Contact LIS at (757) 889-4193

Courier Dispatch – (757) 889-4123
Available 7 am – 7:30 pm, M-F

Fax Supply Orders to (757) 889-5993

Bon Secours DePaul Medical Center
Lab Director – Rita Elson – (757) 889-4110

Bon Secours Mary Immaculate Hospital
Lab Director – Linda McClenney – (757) 886-6463

Bon Secours Maryview Medical Center
Lab Director – Rusty Williams – (757) 398-2454