Customer Service

Our client response team believes that by partnering with our physician practices we can provide better diagnostic information for their patients. We are here for you to assist with questions, getting answers or – better yet – results.

Available Monday through Friday 7:30 a.m. until 7:00 p.m., and 7:00 a.m. until 3:30 p.m. on Saturday, Sunday and holidays. If calling after hours, an alternative member of our laboratory staff will assist you.

Client Response Team

Please contact the Client Response Team at (757) 398-2260 for questions regarding test results, adding on tests to specimens already received, tests in progress, specimen requirements/handling, information on tests on listed in directory and billing.

For faster service when calling Client Services, please have your client code, patient and testing information available.

To schedule a courier specimen pickup please call (757) 889-4741 or (757) 889-4213.

To order supplies, please fax your order form to (757) 889-5993. Please allow 3 working days for delivery

Laboratory Director

Laboratory Outreach Manager
Lynne Zultanky – (757) 889-4979

Computer Support
Contact LIS at (757) 889-4193

Courier Dispatch – (757) 889-4123
Available 7 a.m. – 7:30 p.m., M-F

Supply Orders – Fax: (757) 889-5993

Bon Secours DePaul Medical Center
Laboratory Director – Rita Elson – (757) 889-4110

Bon Secours Mary Immaculate Hospital
Laboratory Director – Linda McClenney – (757) 886-6463

Bon Secours Maryview Medical Center
Laboratory Director – Phyllis Ramirez – (757) 398-2088